Support
We're here to help you get the most out of Atrium.
Get in touch
Our team typically responds within 24 hours on business days.
How can we help?
Getting started
Setup your hotel, invite your team, configure departments and rooms. We'll guide you through every step.
Account & team
Profile settings, password changes, roles, permissions, and team member management.
PMS integration
Connect Cloudbeds or Beds24, configure webhooks, and troubleshoot sync issues.
Mobile app
iOS and Android installation, offline mode, push notifications, and app updates.
Security & privacy
Data protection, access controls, GDPR compliance, and account security.
Feature requests
We build based on what hotels need. Tell us what's missing and we'll prioritize it.
Frequently asked
How do I reset my password?
Go to Settings > Profile > Change Password. If you're locked out, use the "Forgot Password" link on the login screen.
Can I use Atrium offline?
Yes. The mobile app works fully offline — your team can complete checklists, log issues, and update room status. Everything syncs automatically when connectivity returns.
How do I connect my PMS?
Go to Settings > Integrations and follow the guided setup for Cloudbeds or Beds24. The connection takes under 5 minutes.
Is there a limit on team members?
No. Add as many team members as your property needs — housekeepers, engineers, managers, front desk staff. All included.
Platform details
App name
Atrium by Concierly
Version
Latest (Web, iOS, Android)
Languages
English, Indonesian, Spanish, Italian, Portuguese
Platforms
Web browser, iOS app, Android app