Support
We're here to help you get the most out of Concierly.
Get in touch
Our team typically responds within 24 hours on business days.
How can we help?
Getting started
Setup your hotel, invite your team, configure departments and rooms. We'll guide you through every step.
Account & team
Profile settings, password changes, roles, permissions, and team member management.
PMS integration
Connect Beds24, configure webhooks, and troubleshoot sync issues. Cloudbeds arrives September 2026.
Mobile app
iOS and Android installation, offline mode, push notifications, and app updates.
Security & privacy
Data protection, access controls, GDPR compliance, and account security.
Feature requests
We build based on what hotels need. Tell us what's missing and we'll prioritize it.
Frequently asked
How do I reset my password?
Go to Settings > Profile > Change Password. If you're locked out, use the "Forgot Password" link on the login screen.
Can I use Concierly offline?
Yes. The mobile app works fully offline — your team can complete checklists, log issues, and update room status. Everything syncs automatically when connectivity returns.
How do I connect my PMS?
Go to Settings > Integrations and follow the guided Beds24 setup — the connection takes under 5 minutes. Cloudbeds is in development and expected September 2026; Opera PMS, protel, Mews and RMS Cloud are on the roadmap. Concierly works fully standalone in the meantime.
Is there a limit on team members?
No. Add as many team members as your property needs — housekeepers, engineers, managers, front desk staff. All included.
Platform details
App name
Concierly
Version
Latest (Web, iOS, Android)
Languages
English, Indonesian, Spanish, Italian, Portuguese
Platforms
Web browser, iOS app, Android app