Maintenance Module
From reported to resolved — nothing gets lost.
Full work order lifecycle management — receive requests from any department, assign engineers, track SLAs, and close the loop with photo evidence and checklists.
-35%
Avg. resolution time
97%
SLA compliance
3:1
Preventive vs reactive
Every work order, from open to resolved.
A live board showing every maintenance request — grouped by status, color-coded by priority, with resolution times and SLA compliance visible at a glance. No more logbooks or spreadsheets.
Requests from any department, one format.
Housekeepers spot a broken fixture. Front desk gets a guest complaint. A guest calls about a leaking faucet. Every request flows into the same work order system — standardized, prioritized, trackable.
SLA tracking that holds everyone accountable.
Set response and resolution targets by priority level. Atrium tracks elapsed time automatically and alerts you before deadlines are missed — not after. No more open tickets aging silently in the background.
See who's available, assign in one tap.
View every engineer on shift — their current task, workload, and availability. Assign a new work order to the right person instantly. They get a push notification and the clock starts.
Before, after, and everything in between.
Photo evidence at every stage — issue reported, work in progress, completion proof. Completion checklists ensure nothing is missed. A full audit trail from the moment an issue is reported to the moment it's signed off.
Preventive maintenance that schedules itself.
Set up recurring tasks — generator servicing, pool pump checks, fire extinguisher inspections. Atrium creates the work orders automatically on schedule and assigns them to the right engineer. Reactive becomes proactive.
From the field
What engineering managers say
“Everything used to come through phone calls and verbal requests. Half the time the details were wrong. Now every work order has a photo, a room number, and a priority — before the engineer even leaves the workshop.”
Chief Engineer
Beach Resort, 48 rooms
“The recurring maintenance scheduler alone was worth it. We used to miss generator servicing and pool checks all the time. Now they just appear as work orders on the right day — automatically.”
Operations Manager
Boutique Hotel, 30 rooms
Every issue tracked.
Every engineer accountable.
See how Atrium replaces logbooks and phone calls with a structured maintenance workflow in a 20-minute walkthrough.
No long contracts · Setup in under a day · Cancel anytime